Security & privacy

At we take your privacy seriously


Whilst on our website or speaking to one of our advisors, occasionally we can collect some personal details from you. These details allow us to deal with your enquiry fully and give you the best possible service. We would like to reassure you that we comply with the Data Protection Act 1998, giving you the confidence that any details we do collect will be used in the correct manner.

What data we collect and how we use it

When submitting an enquiry on our website, arranging a home survey or placing an order, we ask for personal details such as your name, email address, contact number etc. This information is needed to help us deal with your enquiry quickly and accurately, to allow us to follow up on our service as part of our continuous improvement and customer care objectives and for our internal record keeping purposes. Please note, we do not ask for any personal information when you design and create a quote.

From time to time, we may use your details to notify you about important changes to our website, new product additions, latest new or any other information we think you may find useful. If you would like to opt out of this, please email us at with “Unsubscribe” as the email subject, or write to us (please see our ‘contact us’ page for more details).

You must inform us if you provide details of a third party, or if you use someone else’s email address, otherwise we will assume that we are receiving the personal data directly from you and that you have the appropriate permission to transfer it to us.

What’s an IP address is and what we do with it

An IP address is a unique string of numbers separated by full stops that identifies each computer using the Internet Protocol to communicate over a network. We monitor IP addresses, which are automatically recognised by the web server, to analyse and audit the use of our site.

Our cookie policy

For more information on our Cookie Policy, please visit our Cookie Policy page.

Third party companies

We do not sell your details to third parties; however there may be a requirement for us to share some data with suppliers or third party companies we deal with. We do our utmost to ensure our suppliers have the same standard of data protection as we do.

The links we use to other websites

We sometimes direct you to external websites to give you as much information around our service as possible. These other sites have their own security and privacy policy and may significantly differ from that of Please be aware that we cannot control their privacy policies and we cannot guarantee the security of any personal information collected there. Please see the individual privacy policies for further information.


We reserve the right to disclose user information in special cases where we have reason to believe this is necessary to identify or contact anyone who may be causing harm (intentionally or otherwise) to or others, or when we believe in good faith that the law requires it.


When you use this site, and you haven’t advised us otherwise, you are agreeing to the terms of this policy. If you do not accept these terms, you must not use the site or services. is not responsible for any loss or damages suffered as a result of using this site.

You may download and print available documents during the buying process, but data on this website may not be reproduced, copied or transmitted.

We aim to keep the site up to date and make it as useful as possible. We cannot guarantee its accuracy and from time to time the information may be incomplete or out of date. We reserve the right to update the site at our discretion, without prior notice, including the removal of pages and services offered online.

If our privacy policy is updated you will be bound by changes even if you do not re-read this notice after amends.